Wipro Work From Home Job 2023 Hiring Freshers for System Engineer

Wipro Work From Home Job 2023 Hiring Freshers for System Engineer. Wipro is conducting an off campus recruitment drive. Freshers are eligible to apply for the job application. Below are the Wipro Job description, Eligibility, and details.

Company Name: Wipro

Job Role: System Engineer

Location: Hyderabad/Mumbai

Experience: Freshers/Experienced

Education: Any Graduate

Job Description

• Strong aptitude for learning system software and product specific information
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLA’s defined in the contract
• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Maintain and update self-help documents for customers to speedup resolution time
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Eligibility:

• Freshers and experienced both can apply.
• Under Graduate/ Graduate Degree – Business or any discipline
• Having good hands on to computer typing Skills with a speed of 30WPM and 90% Accuracy.
• Good English Comprehension skills
• Strong aptitude for learning system software and product specific information
• Should be comfortable working in 24/7 shifts as per the business requirement
• Skills
• Undertake product trainings to stay current with product features, changes and updates
• Enroll in product specific and any other trainings per client requirements/recommendations
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

Apply For: Wipro Hyderabad/Mumbai Location 

Apply For: Wipro Banglore/Kolkata Location

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