Unisys Recruitment 2022 Batch | Unisys Fresher Hiring for Service Desk Associate(International Voice Support – Fresher) position in Bangalore location. Any Graduation and 2021/2022 Batch candidates are eligible. Apply link and job description given below.
Company Name: Unisys
Role: Service Desk Associate(International Voice Support – Fresher)
Location: Bangalore
Experience: Fresher(0-2)
Qualification: Any Graduation
Batch: 2021/2022 Batch
Job Type: Full Time
Salary: Best in Industry
Job Description:
- The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
- This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Requirements:
- A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
- Responsibilities:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
How To Apply For Unisys Recruitment 2023?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For:- Unisys Recruitment
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